Contact Us

 

General questions

If you have a question, vist our FAQs. If you can't find an answer then please contact us:

Email us at aqua-support@aqualoans.co.uk remembering to quote your agreement number, if you have one, and mobile phone number so that we can identify you.

Or,

Call us on 0333 414 1050. Our loans team is here to help from 8am to 8pm Monday to Saturday.

 

Progress on your loan application

You may be asked for some more information to help us make a decision on your loan application. Once you have provided the documents, our team will email to let you know that they’ve got them, and then will get back to you with a decision as soon as possible.


If you need to call a member of this team, they’re on 0333 414 1050.  They're available from 8am to 8pm, Monday to Saturday.

 

Collections and financial difficulty

If you’ve received a message from our Collections team and need to call them, they’re on 0333 414 1070. This team is available from 8am to 9pm, Monday to Friday and 8am to 6pm on Saturday.

If you need to talk to us because you’ve fallen into financial difficulty, please get in touch on 0333 414 1083 so we can help you.

 

Need to make a complaint?

We are sorry if you need to make a complaint. Please contact us in one of the ways set out here so we can resolve it as soon as possible.

 

Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded and monitored for training and security purposes and to help us manage your account.